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In addition, when calling please arrange to have a telephone within easy reach of the affected PC and your Océ device.
In describing a problem with software, please be as specific as possible. For example, it will help us to know what steps you have already taken to diagnose the problem, whether this has occurred previously, whether an error message was displayed, and whether you have made any changes (upgrades, registry edits, installations, etc.) to your system since its purchase.
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