If you are about to purchase a copier or printer, the information in this section will assist both your staff and ourselves to ensure that the installation is completed smoothly and successfully.
When your specific requirements have been agreed, we will ask for details of your network system to ensure that we supply the appropriate configuration if it is a copier/printer. We will also conduct a site survey to ensure that our delivery crew can take the machine to the point of use in safety and with minimum disruption. Once these have been completed and your official order paperwork has been received, the Regional Administrator enters the order into our electronic order entry system. This validates all details and passes them automatically to the Customer Administration department for scheduling.
Prior to the machine delivery, one of the Installation Co-ordinators in our Customer Administration Centre will telephone the contact person named on the site survey form to arrange the date for the delivery.
If you need to enquire on the progress of your order, please contact the Regional Administrator at your normal sales office.
Click here for a list of the addresses and telephone numbers.
If you need to change the delivery arrangements after they have been agreed with our Installation Co-ordinator, please telephone them on 020-8498 6262 immediately.
Please note that if we receive incorrect information or less than 48 hours' notice of changes to the delivery arrangements, it may result in an invoice for the additional costs incurred.
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