2. Our staff retention rate, at 12%, is nearly 50% better than the industry average

3. Our final salary pension, the only element of employee terms not directly covered by TUPE, is amongst the industry’s best

4. We are entirely independent in sourcing print

5. Océ group commits 7% of revenues into R&D. This represents the future of the industry. Our expertise means we are best able to manage the industry revolution towards one-to-one, personalised documents, short run printing, software output and print-on-demand. We deliver tomorrow’s ‘Killer Applications’

6. Our evergreen policy allows a risk free asset management and service solution, enabling us to expand or contract with changing customer demands without the restrictions and penalties of fixed term rentals or leases

7. We perform Document Management services in the most regulated environments in industry with the Nuclear, Pharmaceuticals, Financial Services and Aerospace industries

8. We have a 97.5% customer satisfaction rate

9. On average, our customer satisfaction rates were 25% better than “expectation”

10. We have a 80% renewal rate

11. Our employment culture means we commit to personal and team development planning in line with IIP which avoids the un-productive and disruptive “hire and fire” culture

12. We manage all aspects of the Document Lifecycle from creation to production to reproduction to scanning and archiving

13. We have grown ten-fold since 1999. From £2.5m to £25m in 2003

14. With Rolls-Royce in the UK and Boeing in the US, we have the largest Document Services outsourcing contracts in the manufacturing sector on both sides of the Atlantic

15. Our reputation for high quality, effective change management and cost management has resulted in some of the most impressive improvements in document process management in the industry

16. We are part of the financially strong Océ Group (quoted on the NYSE and Euronext). This ensures service continuity in a long-term partnership

17. We draw knowledge and best practices from an international pool of resources. We apply these best practices to the benefit of our local customers

18. We ensure continuous improvement during the entire contract duration by committing to hard targets that impact the customer’s objectives. We call this the Partnership charter

19. We specialise in document outsourcing and therefore stick to our knitting! This sets us apart from IT and TFM providers that do not have the document knowledge needed to implement successful specialist document services

20. Our worldwide base has enabled global purchasing to be maximised. We have suppliers in The Netherlands, Italy, Spain, Germany and India