Trained Professional Service Staff
Many full time Océ Imagistics employees support our hardware and software from local service offices throughout the country. Controlling the quality of their work is paramount in maintaining good customer relationships.
For technical skills and product service, each technician is trained and mentored by factory certified senior technicians. And to ensure rapid resolutions and maximum uptime of your equipment, each technician carries a comprehensive inventory of parts, on hand at all times. Our impressive first call resolution record of 94% justifies our significant investment in service training and parts inventory.
Implementation Services
Armed with the knowledge gained from thousands of MFP and fax placements, Océ Imagistics offers a full range of expert implementation services, including installation, integration, migration, software customisation and project management services. Océ Imagistics systems engineers can configure your systems to precisely match your workflow, install complex hardware and software, connect individual components to a customised Océ Imagistics system and then integrate the entire system into your IT environment. Throughout the implementation process, Océ Imagistics employs clear, step-by-step procedures so you will know exactly what is happening and when you can expect to be fully operational.
Product and Software Support Services
Malfunctioning equipment or out-of-date software can bring your document production - and core business processes - to a halt. Océ Imagistics range of professional support services keeps your document system in cutting-edge condition.
Océ Imagistics range of support services include:
- One point of contact for service issues
- Web based FAQ's, downloads, instructions and more, at no charge
- After-sales consultancy to ensure smooth evolution of your system
- On-site Diagnostics and Support - hundreds of Océ Imagistics technicians located around the country are available for those issues that require in-person support. Our nationwide satellite despatching system can transmit a call to a technician's wireless handheld terminal within 60 seconds of your request. We will acknowledge your call within 60 minutes and provide and estimated time of arrival
- A technical support line offers your network administrators direct access to Océ Imagistics technicians. Our remote diagnostics and support capabilities allow us to identify and correct many technical issues without having to despatch a technician to your site. It's quick and effective.
- Parts Management - using a centralised database, we can track inventories of spare parts from any point, from our central warehouse to a technician's vehicle. If a part must be ordered, technicians use their hand-held wireless communications devices to locate the closest location of the part.
Warranty Coverage/Extended Maintenance Agreements
Many factors are considered as we work with you to develop a customised maintenance plan that is both cost effective and ensures optimum performance. The flexibility of our service plans enables us to configure your coverage to suit your operating environment. We want to meet your service requirements at the lowest cost available.
ISO 9002 Certified
Our Customer Service/Repair Centre/Diagnostic and Refurbishment Centres have implemented a Quality Management System to build, conduct and deliver products and services in accordance to ISO standards. This quality management system uses conroleed documentation that reduces variations and waste and promotes continuous improvement. ISO 9002 Certification proves we meet the highest service standards in the industry.
Education Services
You can only take maximum advantage of hardware and software products if you understand how to use them. Océ Imagistics Customer Education professionals are dedicated to delivering a full range of training products and services to increase your productivity, ensure satisfaction with your system and maximise the return on your investment. Whether you need training for end users, trainers, system administrators or other special groups, the focus is on providing an in-depth understanding of your Océ document solution and how to use it most effectively. We offer on-site training and custom training programs to meet your unique requirements.
Meter Readings
You have several options to collecting meter readings. You can fax, call or email your meter readings, but we encourage you to use our web-based submission tool for faster, more accurate readings. You can access the tool through our web site. Using this tool eliminates the need for estimates and provides real time error checking and validation. To help make your meter reading process even more efficient, some models can provide a utility that allows your network administrator to remotely view meter readings, while other models can be programmed to automatically send meter readings via e-mail.
Click here to submit your meter reading | 
Océ Imagistics Direct Service and Support
