The development of smarter software, the growth of the Internet and increasingly complex workflows allow today’s printing and document management solutions to offer possibilities that were unimaginable just a few years ago. Whether you have a corporate reprographic centre, or a network-based printing environment, every aspect of your document production workflow is being affected by change. As a result, succeeding in the new digital economy means finding ways to compete more effectively and implementing them flawlessly. At the same time, your technical resources are limited. Keeping pace with technological change is more difficult, and the need for you to focus on core business activities is more important than ever.
At Océ Imagistics we realise the challenges you face. That is why we have designed a process that provides a blueprint for meeting your document printing and management needs now while providing a platform for future growth. As your business partner, Océ Imagistics has the experience and professional services expertise to help you manage change and transform challenges into profitable business opportunities. Leveraging the knowledge, skills and proven methodologies of experienced professional service experts enables you to transform your vision into a sustainable business model that delivers results.
The Océ Imagistics Digital Solutions Group, working in close harmony with your Océ Imagistics Sales Consultant and your staff delivers solutions based on a structured, yet flexible methodology.
The key stages of the Océ Imagistics Solutions Delivery Process are:
- Orientation, Investigation, Analysis and Design Services
- Implementation Services
- Product and Software Support Services
- Education Services
The Océ Imagistics SDP integrates guidelines, principles and best practices with best in class products and software to accomplish the following:
- Reduce Total Cost of Ownership of document imaging systems
- Significantly reduce operating costs
- Manage document-based information assets
- Improve reliability and performance of document imaging solutions
- Dramatically improve productivity
- Enhance document and information flow
- Provide a scalable platform for future growth
Océ Imagistics logistical infrastructure supports:
- Timely and seamless implementation
- Flexible financing options
- Electronic procurement options
- Ongoing account management and customer service
- Nationwide asset management
Whatever the size of your project, you benefit from Océ’s strength as a global organisation with extensive in-house resources, strategic partnerships and real solutions to real business problems.
Orientation, Investigation, Analysis and Design Services
Clearly defining your priorities and your goals ensure that you’re more likely to achieve them. This is the philosophy that drives Océ Imagistics business and systems analysis services. Océ Imagistics document specialists work with you to examine your document processes, to identify current and future document requirements and relate them to your business goals. An in-depth systems analysis, ranging from analysis of your IT infrastructure to examine your entire interlocking document, technical and business processes enable Océ Imagistics to pinpoint the functional and technical requirement needed to incorporate a customised solution design incorporating our best of breed products, software, support services and financing options.
Document Output Print Assessment
An important tool used in our analysis, the Document Output Print Assessment which identifies and quantifies the flow of documents throughout your organisation, and calculates their costs and associated impact on your bottom line. Our goal is identical to yours - to identify opportunities for significant operating cost reductions.
Implementation Services
Armed with the knowledge gained from thousands of implementations, Océ Imagistics offers a full range of expert implementation services, including installation, integration, migration, software customisation and project management services. Océ Imagistics systems engineers can configure your systems to precisely match your workflow, install complex hardware and software, connect individual components to a customised Océ Imagistics system and then integrate the entire system into your IT environment. Throughout the implementation process, Océ Imagistics employs clear, step-by-step procedures so you will know exactly what is happening and when you can expect to be fully operational.
Product and Software Support Services
Malfunctioning equipment or out-of-date software can bring your document production – and core business processes – to a halt. Océ Imagistics range of professional support services keep your document system in cutting-edge condition. Choose hardware maintenance, software maintenance, help desk services and other after sales support at the levels you require.
Océ Imagistics range of support services include:
- Web-based FAQ’s, downloads, instructions and more at no charge
- After-sales consultancy to ensure smooth evolution of your system
- On-site software support for problems that can’t be solved over the phone or with a new release
- Help desk services
- National on-site customer service coverage
- National parts availability with major city warehousing
- One point of contact for service management and despatch
Education Services
You can only take maximum advantage of hardware and software products if you understand how to use them. Océ Imagistics Customer Education professionals are dedicated to delivering a full range of training products and services to increase your productivity, ensure satisfaction with your system and maximise the return on your investment. Whether you need training for end users, trainers, system administrators or other special groups, the focus is on providing an in-depth understanding of your Océ document solution and how to use it most effectively. We offer on-site training and custom training programs to meet your unique requirements. | 
