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 | Power up your customer relationships
Systems and services for effective communication |  | Deregulation has empowered your customers, leading to increased competition and extensive price pressures. So, many of your products and services have become commodities. Increasingly, leaders in this deregulated industry are distinguished by the service they provide and the relationships they build with their customers. With loyalty programmes. Alliances with external providers and cross-selling of services. Crucial to long-term success: communicating these added-value changes. |
Océ answers to your document issues:
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Attract and surprise customers with valuable communication and billing |
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Differentiating yourself on service levels is the way to profitability, as commoditisation makes it more and more difficult to compete on price. But you must also formulate distinctive communication strategies to attract and retain customers. Smart communication does more than enhance customer loyalty. It also reduces inefficient paper and phone interactions and relieves pressure on your call centre and sales departments. |
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- Océ PRISMA software: produce personalised documents and forms by integrating critical company data; design once and distribute anywhere via the channel a customer wants, to build brand image, loyalty and satisfaction; use knowledge about target groups to cross-sell services like lease and maintenance services, power line networking etc.
- Océ PRISMA for ERP software: secure house style, easily create and adapt forms and other types of documents to meet ever-changing regulations, while managing it all centrally
- Océ CustomTone (highlight colour) in the Océ VarioStream 7000 or Océ VarioPrint 5000 families, high quality monochrome printing with the Océ VarioPrint 3070/3090/3110 Titanium or full-colour systems such as the Océ CPS700 and Océ CPS900 Platinum: produce distinctive, highly targeted communication to attract the most valuable customers (those 20% of customers that provide 80% or more of profit), for example, by making profitable distinctions between high-income and low-income residential customers and commercial and industrial customers
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Draw power from connected company data resources
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Create customer-focused presentations of all service, information and transaction elements used by your customer, thereby generating cross-selling and up-selling opportunities. And market your new services, for example load management tools and energy management advice, easily and understandably. |
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- Océ PRISMA software: connect all central and/or distributed front-office and back-office systems, including SAP, to help compose, manage and output documents that drive high-quality customer contacts; enjoy easy central content management for all document building blocksOcé VarioStream 7000 series: meet the tightest production schedules to produce even the most complex and variable documents with the highest quality and reliability
- Océ Services: analyse, build, implement, optimise and support leading-edge document creation solutions with integrated data connectors
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Reduce costs by optimising your operational workflows |
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Your company infrastructure may be complex, due, for example, to mergers and alliances, making it difficult and costly to communicate consistently. However you're structured, you'll benefit by being able to optimise your communication value chain. You can link company locations to central production facilities. Streamline further by rationalising document creation, distribution, warehousing, handling, quality control, searching and archiving, activities that can account for up to 95% of your document-related activities and associated costs. Boost efficiency even more by giving your planning and operations departments instant access to technical documents. |
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- Océ Professional Services : investigate and realise automation where it really matters
- Océ PRISMA for Printrooms software: access an automated 'document factory' from every desktop, providing speed, responsiveness, flexibility and accuracy in front-office processes
- Océ VarioPrint 2090: lower document costs by optimising productive satellite printing rather than expensive desktop printing
- Océ Scan Logic, OCR processing with Océ Scan2IntelligentText, network faxing, archiving and e-mailing: shorten lead times, ensure file security and provide information to resellers through digitisation and automation of payment and intake workflows
- Océ PRISMAproduction, Océ VarioPrint 2090, Océ VarioPrint 2105, Océ VarioPrint 3070/3090/3110 Titanium or the Océ VarioPrint 5000: optimise and/or integrate bulky production printing and transactional printing with back-office systems including high-quality finishing with secure process efficiency; automatically collect, sort , assemble and distribute documents-on paper or electronically; automatically route large front-office jobs to central DPC and EDP departments, providing greater efficiency and driving higher communication quality
- Océ VarioStream 6100: optimise smaller runs and back-up distributed production locations with continuous feed
- Océ PRISMAarchive: archive, search and retrieve bills, contracts and other critical business documents efficiently, even incorporating the archive as part of an integrated Customer Relationship Management system
- Océ Engineering Exec: give operations and service department employees instant access to technical infrastructure documents to keep the network and services at the highest availability
- Océ Business Services: outsource specific document services to realise operational efficiencies using state-of-the-art document technologies
- Contact us for more information about document logistics in waste management
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Ascertain full process integrity and security in your billing |
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100% accurate billing is the lifeblood of every successful utility. You must ensure that every customer is billed accurately and on time. |
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- Océ PRISMAaudit: manage the entire production process from spool file to the envelope and into the archive so all customers are guaranteed to get only their-complete and accurate-information
- Océ InvisiVision invisible ink solution: provide state-of-the-art tracking, security and document aesthetics
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Increase printing efficiencies in small and wide format |
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Making full use of your transmission and distribution networks and your power or CHP stations requires effective planning and operations. These activities must be backed up by your document systems. In addition to productivity and efficiency, you must ensure that documents are printed correctly, securely and accurately. Errors in these areas could result in loss of credibility and scare away your most-profitable customers |
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