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 | Connect to your customers and earn more profit
Systems and services for effective communication |  | Competition, price pressures, outsourcing, alliances… these are just a few issues impacting your industry. To get ahead, many telcos are focusing more on customer service, care and retention and less on products. Yet customer demands for mobility and data transmissions keep pushing product innovations. Excellent communication, to customers, partners and employees, is crucial to compete in this important service-quality dimension. |
Océ answers to your document issues:
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Attract and surprise customers with valuable communication and billing |
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Make yourself stand out by enhancing your brand image through personalisation, high-quality forms and bills and document standardisation. Smart communication does more than enhance customer loyalty. It also reduces inefficient paper and phone interactions and relieves pressure on your call centre and sales departments. |
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Profit from connected company data resources
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Create customer-focused presentations of all service, information and transaction elements used by your customer, generating cross-selling and up-selling opportunities. Access data easily from both your front and back offices. And market your new services, for example, broadband content-related propositions, easily and understandably. |
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- Océ PRISMA software: connect all central and/or distributed front-office and back-office systems, including SAP, to help compose, manage and output documents that drive high-quality customer contacts; enjoy easy centralised content management for all document building blocks
- Océ VarioStream 7000 series: meet the tightest production schedules to produce even the most complex and variable documents with the highest quality and reliability
- Océ Services: analyse, build, implement, optimise and support leading-edge document creation solutions with integrated data connectors
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Reduce costs by optimising your operational workflows |
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Your company infrastructure may be complex, making it difficult and costly to communicate consistently throughout. For example, you may have customer-facing units dedicated to the requirements of particular types of customers-SMEs, corporate clients, public-sector clients, or clients in a particular location. These functions may be sub-divided into product sectors, such as data services, call centres, Internet, data products, corporate solutions and managed network solutions. However you're structured, you'll benefit from optimising your communication value chain. So you link agents and offices to central production facilities. Streamline further by rationalising document creation, distribution, warehousing, handling, quality control, searching and archiving, activities that can account for up to 95% of your document-related activities and associated costs. Boost efficiency even further by giving your planning and operations departments instant access to technical documents. |
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- Océ Services: investigate and realise automation where it really matters
- Océ PRISMA for Printrooms software: access an automated 'document factory' from every desktop, providing speed, responsiveness, flexibility and accuracy in front-office processes
- Océ VarioPrint 2090: lower document costs by optimising productive satellite printing rather than expensive desktop printing
- Océ Scan Logic, OCR processing with Océ Scan2IntelligentText, network faxing, archiving and e-mailing: shorten lead times, ensure file security and provide information to resellers through digitisation and automation of payment and intake workflows
- Océ PRISMAproduction, Océ VarioPrint 2090, Océ VarioPrint 2105, Océ VarioPrint 3070/3090/3110 Titanium or the Océ VarioPrint 5000: optimise and/or integrate bulky production printing and transactional printing with back-office systems including high-quality finishing with secure process efficiency; automatically collect, sort, assemble and distribute documents-on paper or electronically; automatically route large front-office jobs to printrooms, providing greater efficiency and driving higher communication
- Océ VarioStream 6100: optimise smaller runs and back-up distributed production locations with continuous feed
- Océ PRISMAarchive: archive, search and retrieve bills, contracts and other critical business documents efficiently, even incorporating the archive as part of an integrated Customer Relationship Management system
- Océ Engineering Exec: give authorised employees instant access to technical documents to streamline product innovations and keep the network up and running 24/7
- Océ Business Services: outsource specific document services to realise operational efficiencies using state-of-the-art document technologies
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Ascertain full process integrity and security in your billing |
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100% accurate billing is the lifeblood of successful telecommunication companies. You must ensure that every customer is billed accurately and on time. |
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- Océ PRISMAaudit: manage the entire production process from spool file to the envelope and into the archive so all customers are guaranteed to get only their-complete and accurate-information
- Océ InvisiVision invisible ink solution: provide state-of-the-art tracking, security and document aesthetics
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Increase print efficiencies in small and wide format |
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Your network planning and operations departments greatly benefit when your network and its supporting systems perform optimally. This includes instant access to your network with 99.99% consistency. Today the right document systems are essential to ensure this reliability, access and efficiency. In addition, customer security and privacy are critical. More than ever before, errors in this area could fatally damage your credibility and chase away your most-profitable customers. |
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- Océ VarioStream 7000 series, the fastest digital printing system in the world: print more quickly and reliably at up to 1,200 pages per minute
- Black-and-white printers such as the Océ VarioPrint 3090, Océ VarioPrint 2105, Océ VarioPrint 5000 with Océ CustomTone (highlight colour) and partner finishing devices: efficiently produce distinctive documents
- Océ TDS400, TCS400, TDS600 and TDS800 Pro Series (our number 1 products globally): make high-quality wide format (colour) prints of technical documents to strengthen the service and support departments
- The Océ Print Exec® family of print management solutions saves time and money when printing document sets
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