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 | Customer relations that maximise returns
Systems and services for effective communication |  | Today's customers expect so much more from their bank or insurance company. Customised, low-cost, 24/7 services, personal relationships with providers, even one-stop shopping around the globe for all their financial needs. Above all, they expect to be kept informed. Meaning you must access and distribute information more effectively than ever. |
Océ answers to your document issues:
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Attract and retain customers with high-value communication |
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Increased competition means many of your products and services are viewed as mere commodities. Compete on more than price by enhancing your brand image and providing highly valuable communication. The truth is, customers perceive your service-quality level based, in part, on how effectively, responsively and accurately you produce communication. Boost all three qualities with robust, flexible document systems and processes. |
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Capitalise on integrated company data assets
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Even with mergers, acquisitions or consolidations, customers want and expect up-to-date information and comprehensive solutions. Access data easily from both your front and back offices. Then create customer-focused presentations of all your banking, insurance and securities products, services and transactions. These abilities help you establish high-quality contacts and deliver one-stop-shopping, 'Universal Finance' solutions. |
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- Océ PRISMA for ERP software: consolidate fragmented data from separate repositories; link to all your critical ERP and legacy systems including SAP; enjoy easy personalised document composition and central content management for all document building blocks
- Océ VarioStream 7000 series: meet the tightest production schedules to produce even the most complex and variable documents with the highest quality and reliability
- Océ Services: analyse, build, implement, optimise and support leading-edge document creation solutions with integrated data connectors
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Reduce costs by optimising your operational workflows |
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Your company infrastructure may be complex, due, for example, to alliances and mergers. This makes it difficult and costly to communicate consistently. However you're structured, you'll benefit by optimising your communication value chain. You can link agents and offices to central document production facilities. And reduce your document-related costs, only 5-15% of which are in printing. The rest is in creation, distribution, warehousing, handling, quality control, searching and archiving. |
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- Océ Services : investigate and realise effective automation where and when it's needed
- Océ PRISMA for Office and Océ PRISMA for Printroom software: access an automated 'document factory' from every desktop to provide speed, responsiveness, flexibility and accuracy in front-office processes
- Océ VarioPrint 2090: lower document costs by using productive satellite printing rather than expensive desktop printing
- Océ Scan Logic, OCR processing with Océ Scan2Intelligent Text, network faxing, archiving and e-mailing: shorten lead times; ensure file security and provide information to branch offices through digitisation and automation of payment and intake workflows, such as policy issuance, claims processing and account openings
- Océ PRISMA for Transaction, Océ VarioPrint 2090, Océ VarioPrint 2105, Océ VarioPrint 3070/3090/3110 Titanium and Océ VarioPrint 5000 : optimise and/or integrate bulky production printing and transactional printing with back-office systems including high-quality finishing with secure process efficiency; automatically collect, sort, assemble and distribute documents-on paper or electronically; automatically route large front-office jobs to printrooms, providing greater efficiency and driving higher communication quality
- Océ VarioStream 6100: optimise smaller runs and back-up distributed production locations with continuous feed
- Océ PRISMAarchive: archive and manage insurance policies, securities and mortgage statements including important customer communication in compliance with the Basel-II Agreement, even incorporating the archive as part of an integrated Customer Relationship Management system
- Océ Facility Services: outsource specific document services to realise operational efficiencies using state-of-the-art document technologies
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Ensure security and customer privacy |
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Customers are more concerned than ever about security and privacy. Violate their trust and you just may lose them forever. On the other hand, ensure 100% guaranteed integrity of their critical statements, invoices and cheques and you'll enhance your credibility and brand image. And gain loyal customers in return. |
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- Océ PRISMAaudit: manage the entire production process from spool file to the envelope and into the archive, so customers are guaranteed to get only their-complete and accurate-information
- Océ InvisiVision invisible ink solution: provide state-of-the-art tracking, security and document aesthetics, with the possibility to add anti-fraud security codes
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